Export Customer Service and Documentation Representative

SunFoods, LLC

Woodland , California

Summary:  SunFoods is a rice milling and marketing business located in the heart of Woodland, CA. We are currently seeking one additional team member to join our Customer Service Group. This role would support the Customer Service manager (and other customer service team members) as well as work closely with the company’s sales and accounting teams. Primary duties would include but are not limited to:

Key Accountabilities:

  • Enter daily sales orders in SAP computer system
  • Create customer documentation for a combination of export, retail, and distributor accounts:
    • Work with freight forwarders and direct shipping lines to create ocean freight bookings
    • Check OMIC/SGS/Cal Agri inspection documents to ensure accuracy
    • Collect and organize fumigation certificates
    • Effectively work with SunFoods operations team to communicate shipping timelines/deadlines
    • Track/Maintain freight and other conditions on all orders/within SAP
    • Work with county office to apply for/obtain phytosanitary certificates
    • Create online AES#ers for export shipments
    • Create check requests for export docs requiring certification/legalization
    • Efficiently mail export documents and sales samples as required
  • Work with SunFoods bank to complete letter of credit transactions and documentation
  • Track import shipments; collect and send documentation to shipping lines as necessary for imported product(s)
  • Maintain daily contact with customers and/or Sunrice (parent company) to remain up to date on all shipment schedules/information for current and new orders/projects.
  • Cross check orders with SAP output – invoices, BSM documentation, freight accruals
  • USDA sales reporting –to be completed weekly
  • AARQ reporting-to be completed quarterly
  • Keep current on pricing with management team to prevent billing issues
  • Validate, cross check and log freight invoices for ocean transit, consolidation warehouse charges and over the road trucking charges.
  • Respond to customer inquiries via phone, email and SunFoods consumer portal.
  • Update quarterly IRI Executive reports for Dry Rice and RTS segments.
  • Maintain SunFoods retail customer information in the online One Sync portal.

There will be a signing bonus for this position.


Please send your resume to dmartinez@sunfoodsllc.com